I waited to complete our project before I commented about your product. Staying in business is important and we believe that listening to our customer feedback is the manner in which businesses improve, or by ignorance, perish. I finished installation of your cabinets (except the counters and floor) and thought it was time to remark.
Your website, catalog, and telephone customer service was excellent. People are friendly, web was easy to use, and everything was self explanatory. When I noticed I needed something to complete the project, your response was excellent, and was able to get back on track quickly. I cannot think of an improvement, other than say keep it up.
Next, I wanted to comment on the manner in which the items are packaged for shipment. Crating was robust, packages were organized well, and outer packaging for the uncrated boxes well protected. Shipping costs too much for all, however poor packaging and bad logistics cost even more in the long run. Well done!
Now for ease of assembly, parts, final fit, and comments regarding installation. As an experienced DIY’er the assembly was super easy once you lay out the material and fasteners. I would sense that the generic instructions would be quite difficult for a novice, but I had no trouble whatsoever. Although the instructions don’t specifically state fastening techniques, the experienced person with a brad nailer, blue, and misc other fasteners, can assembly the unites to establish a more robust and stronger unit than the big box store stuff, and most of the custom builders stuff as well. There were just the right amount of pre-kit fasteners (with a few spares), and box fit tolerances are kept really small so whatever your manufacturing/cutting operation is doing, keep up the quality assurance.
Regarding the face fronts, the only small defect I could detect is in the finishing process. The raised door panel must have been moved too soon or stored after the lacquer process because there are a few unfinished areas showing at the rail edges that slipped. This was observed in several doors so you may want to explore this part of your process. Perhaps you can send a touch up can of finish and dark glaze so I can reduce the experimentation time. It’s not super bad or I would request replacement doors.
We specified and installed kitchen cabinets to build a vanity section because there are more design options, the height is better and easier to use, and it provides more countertop in an area of the house that needs it the most. Most people may not consider this as an option. We did, and love the outcome you helped provide. Perhaps I will send final pics when the counters and floors are complete and our project is done-done.
At the end of the day, I would say that your company does excellent service, provides a great product, and I would recommend these cabinets to anyone interested in a more superior product with pricing to match. Thank you and keep improving for long lasting superior business.